Upon ordering it will take 5-6 weeks for your piece to be cast, hallmarked and hand finished.

Shipping

UK Mainland: £6.85

EU: £25

United States: £30

All other countries: £30

Orders are shipped with Royal Mail in the UK and include tracking and insurance. Orders for EU and rest of the world will be shipped with an international courier as tracked and signed. You will receive a shipping confirmation with tracking once your item has shipped.

We are not liable once the package is marked as delivered or for incorrect shipping addresses. Please verify correct shipping address when completing your purchase.

For international shipping, you will be charged duties and taxes specific to your country upon reception. Please make sure to track your package and be aware if customs are trying to contact you.

Refund Policy

All items are made to order and therefore non-refundable.

With time, any sterling silver jewellery piece that is exposed to air will tarnish. Additionally, contact with materials like cosmetics, hairspray, perfume, deodorant, body lotion, bleach etc. can speed up the tarnishing process.

 

To take care of your sterling silver jewellery, polish it frequently with a soft dry cloth to avoid tarnish. Ideally, use a specially impregnated silver polishing cloth to ensure that your jewellery continues to retain its original shine.

 

We recommend taking off your jewellery during showering, swimming, cleaning and exercise.

 

Keep your jewellery stored in a sealed pouch or box and in a cool, dry place.

 

Coated/Plated jewellery

 

The same advice as above applies.

 

Further to this, do not clean your plated jewellery with anything abrasive as it will remove the plated layer.

 

Lastly, if your plating has worn off your jewellery, which can happen eventually, you can always have it re-plated. If you would like advice on doing so, please email studio@freya-douglas-ferguson.com